Orders, delivery, returns and authenticity
If your question isn't answered here, email hello@cosmowale.com or message +91 9099798908 on WhatsApp. We reply the same working day, Monday to Saturday, 10:00 AM to 6:00 PM IST.
Are your products genuine?
Yes. Every product is sourced through licensed Indian distribution channels and ships in its original, MRP-printed manufacturer packaging. Cosmowale is an authorised reseller — we don't manufacture, repackage or relabel anything. See our Product Authenticity page for what to check when your order arrives.
Who operates this store?
Cosmowale is a brand of CUREPIK ENTERPRISE, a GST-registered partnership firm in Surat, Gujarat (GSTIN 24AAWFC2475K1ZY). Orders placed here are sold and fulfilled by CUREPIK ENTERPRISE.
Where do you deliver?
We deliver across India to all serviceable PIN codes. We do not ship internationally at present. If your location isn't serviceable, we'll contact you and arrange a full refund.
How long will my order take?
Orders are handled in 1–2 business days and then spend 2–5 business days in transit, so 3–7 business days in total. Orders placed after 12:00 PM IST, on Sundays or on public holidays are processed the next business day. Remote and non-metro PIN codes can take a little longer.
What does shipping cost?
- Orders below ₹599 — ₹59 prepaid, ₹108 Cash on Delivery
- Orders ₹599 and above — free prepaid, ₹49 Cash on Delivery
Do you offer Cash on Delivery?
Yes, COD is available across India. You can also pay online by UPI, card or net banking.
How do I track my order?
You'll get a Tracking ID / AWB number by email and SMS once your order ships. If you haven't received tracking details within 3 business days of ordering, contact us.
Can I return something?
You can raise a return within 7 days of delivery if the item arrived damaged or defective, the wrong product was sent, the product was expired, or an item was missing from the parcel. The item must be unused, sealed and in its original packaging.
Because these are skincare and personal care products, we can't accept change-of-mind returns once a seal is broken — that's a hygiene rule, not a technicality.
Why do you ask for an unboxing video?
A clear, unedited unboxing video is what lets us settle a claim in your favour quickly and take it up with the courier or distributor ourselves. Film the sealed parcel from all sides, including the shipping label, then open it without stopping the recording.
My order arrived damaged or wrong. What now?
Contact us within 48 hours of delivery with your order number, photographs and the unboxing video. We'll arrange a free reverse pickup and send a replacement or a full refund — including any shipping you paid. You pay nothing.
When will I get my refund?
Once your return reaches us and passes checking, refunds are processed within 4 business days and reach your original payment method in a further 5–7 business days. For COD orders we refund by NEFT bank transfer, so we'll ask for your account name, number and IFSC code.
Can I cancel an order?
Yes — free of charge within 12 hours, or any time before dispatch. Once an order has shipped it can't be cancelled. If a prepaid delivery is refused at the doorstep, a ₹59 shipping penalty may be deducted from the refund.
What happens if delivery fails?
Couriers make up to three delivery attempts. If delivery fails because of an incorrect address, an unreachable phone number or refused attempts, ₹139 is deducted from the refund to cover the return leg. Please double-check your address and phone number at checkout.
Can you advise which product I should use?
We can tell you what a product is, what format it comes in and what it's generally used for — but we're a retailer, not a clinic. For anything concerning your skin or health, please speak to a qualified dermatologist or physician, especially if you're pregnant, nursing, taking medication or managing a skin condition.